Please contact us by e-mail at email@example.com for all refund and return inquiries. We will do our best to get back to you within 48 hours.
Our Return Policy applies to your purchase of any materials or products from us through the Website (collectively, the “Product”). If your product arrived damaged or faulty, you may return the Product to the Company for a refund within thirty (30) days of delivery of the Product to you, subject to the following terms and conditions:
You must first contact us by e-mail at firstname.lastname@example.org to request a return. Please be advised that any Product returned beyond 30 days of delivery of the Product to you, will not be accepted and will be returned to you at your expense.
Products must be un-opened in their original packaging to be accepted for return. If we elect to accept the return of an opened Product (which we may decline in our sole discretion), such opened Products may be subject to a 20% restocking fee.
We do not reimburse shipping costs to return an item.
Return packages with insufficient postage will not be accepted.
Products must be returned and received by us in original condition. We will not accept Products damaged in return transit, so please be sure to package the Product well and consider insuring the package.
No returns/refunds/exchanges on discontinued items and clearance items.